Placing Your Order
Online orders may be placed 24 hours a day, 7 days a week.
You may also phone the nursery at (818) 482-8795 to place an order. Phone orders may be placed Wednesday through Saturday, 9:00 AM to 4:00 PM and Sunday 11am to 4:00 PM.
Desert Creations honors all credit cards including Master, Card, VISA, Discover, and American Express.
California residents will have a 9.25% sales tax added to the order.
Shipping and Handling
Our weekly order cutoff is 4pm Saturdays.
All orders received after the cutoff ship the following Monday.
Example - If you ordered a specimen on Saturday July 21 at 3:00pm, it would mail out Monday, July 23rd.
If you ordered a specimen on Sunday July 22 at 10am, it would mail out Monday, July 30.
All plants are shipped bare root. Soil, top dressing, and pots are not included under most circumstances.
Leaves / flowers may shed during shipping. This is normal and these portions of your specimen will grow back.
Shipping is calculated by weight and includes cost of shipping materials and labor. Shipping charges may vary depending on the weight of the package and it's destination.
Additional costs may be applied at the nurseries discretion such as unique specimens requiring special packaging / handling.
You may expect your plant typically between one to three days after it has shipped. When ordering, please be aware of factors possibly affecting delivery timeframes such as seasonal weather and holidays.
Flat Rate Shipping
USPS offers flat rate shipping which may be arranged at the customers discretion. Three flat rate shipping prices offered by the Post Office are $6.80 (small) $13.45 (medium) and $18.75 (large).
If your plant purchase exceeds these sizes, shipping will be calculated by Desert Creations and invoiced separately.
Insurance on all shipped items is at the discretion of the buyer. Please contact us to make arrangements for insurance prior to shipping.